Having worked for the family supplier my entire adult life, I had gradually gone up the ranks and was finally the managing supervisor… But even with the added responsibilities, I would often accompany my colleagues to any high-ranking work.
High-priority cases were not frequent, although I would tag along with the a/c professionals when they were there, then it was an excellent customer service gesture to the high-ranking customer! And not many afternoons ago, we got a call at the commercial a/c supplier offices from a customer that needed assistance.
Their heating and A/C idea was malfunctioning. The customer was from the cement factory downtown. The cement factory provided cement for the entire state and even exported it to other states. The customer had too many complications with the electric heat pump for three afternoons hence the need for an a/c professional. The staff at the factory complained of deteriorated air quality, then a rough check of the cooling system setup did not yield any fruits. The manager had called the office and stressed a much-needed quality A/C service. I accompanied the cooling expert and the team to the factory and supervised the work. The A/C filter was filthy. The people I was with and I upgraded it with a HEPA filter to improve the air quality. The people I was with and I also checked the HVAC duct and fine-tuned the digital thermostat for the central HVAC. The people I was with and I wrapped up the job and left. The men were overly sleepy, and it was only midday, although I knew that the job while we were in the afternoon sixths was gruesome. They had been unloading the heating and A/C unit the whole afternoon! So far, no call had come through, and when one finally did, I responded to it. They definitely deserved the break.