They had been unloading HVAC equipment the whole morning
Having worked for the family business my entire adult life, I had gradually gone up the ranks and was finally the managing director. Even with the added responsibilities, I would often accompany my colleagues to any high-ranking jobs. High-priority cases were not frequent, but I would tag along with the air conditioning professionals when they were there. It was an excellent customer service gesture to the high-ranking customer. A couple of days ago, we got a call at the commercial air conditioning business offices from a customer that needed assistance. Their HVAC system was malfunctioning. The customer was from the cement factory downtown. The cement factory provided cement for the entire state and even exported it to other states. The customer had issues with the electric heat pump for three days hence the need for an air conditioning technician. The staff at the factory complained of deteriorated air quality. A rough check of the a/c setup did not yield any fruits. The manager had called the office and scheduled a much-needed quality AC service. I accompanied the cooling expert and the team to the factory and supervised the work. The AC filter was filthy. We replaced it with a HEPA filter to improve the air quality. We also checked the ductwork and fine-tuned the digital thermostat. We wrapped up the work and left. The guys were tired, and it was only midday, although I knew that the work during the morning hours was gruesome. They had been unloading HVAC equipment the whole morning. So far, no call had come through, and when one finally did, I responded to it. They deserved the break.